You will receive some email updates regarding the status of your repair, alongside collection updates from the courier service (if you opted for this delivery method). You will receive a quote, where you have the opportunity to approve or decline the proposed works. You will also receive an update when your job has been completed

If you are looking to sell your jewellery, please use our sell your jewellery form.

Please give us a call to discuss your options. We are always available to help.

Please speak to our team for advice on how to package your piece securely before shipping to us, to ensure its safety and insurance requirements are met. Thank you.

We require a deposit to cover the cost of your shipping, in the event that you may decline the proposed works.

If you have a manufacture warranty, we recommend that you get your watch serviced with the manufacturer. We cannot accept your manufacture warranty, as we are a third party servicer, handling preloved watches primarily.

As standard, we will return the item to you using the same method that you used to get it to us. If you would prefer to collect the piece from the shop, please contact us to arrange this after placing your order.